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The Business Support Officer role provides high quality business support and assistance to the Leadership Team in relation to client care, resource management and administrative matters associated with the operation of the business.

This has a primary focus on developing and managing 24/7 care rosters to support the operations of our residential care services (Child Protection), NDIS support services and outreach programs.

The Business Support Officer will actively contribute to a strong, client-focused team and will wear many hats. This requires a confident professional who thrives within a face-paced, ever-changing environment and is responsive, organised and innovative in thinking and approaches.

This is a Monday – Friday fulltime office-based position in Underwood. The role will require an afterhours on-call support which is shared through the team.

Responsibilities

• Maintain staff electronic files and records within the HRIS.
• Data entry, audit and compliance support.
• Provide general administrative support, including managing emails, phone calls, and correspondence.
• Facilitate staff recruitment and onboarding processes in consultation with the Leadership Team
• Develop and maintain staffing rosters in accordance with client needs, service agreements, budgets and industrial award requirements.
• Ensure rosters are communicated to employees in an accessible and timely manner.
• Respond quickly and efficiently to ad-hoc roster change requests, ensuring amendments are recorded and clearly communicated.
• Contribute to staff awareness of accountability requirements in regard to rostering and compliance and provide support and information where required.
• Follow all organisational policies and procedures, and abide by all external legislation, including, but not limited to Occupational Health and Safety, Child Protection Act QLD, Privacy and Confidentiality and adherence to the Praxis Code of Conduct.

Other Duties

• Any other duties as directed or necessary as per organisational requirements.

Requirements

• Strong organisational skills with the ability to prioritise workload and a proactive approach to problem-solving.
• Proven track record in building and maintaining effective working relationships and experience in working collaboratively as a productive team member.
• Demonstrated proficiency in the use of Microsoft Office Suite and scheduling/HRIS software.
• Proven ability to work autonomously in a highly demanding environment that includes rapid responses.
• Demonstrated high level of attention to detail and very high standards of accuracy.
• A team player attitude who is flexible and able to respond well to changing business needs.
• Excellent communication skills including a great telephone manner and the ability to establish rapport quickly.
• Ability to work flexible shifts including participation in a rotating on-call roster outside of business hours.
• A qualification in Administration, Business Support or similar would be desirable.

Highly Desirable

• Demonstrated ability to understand, interpret and apply SCHADS Award, NES Employment standards and workplace agreements.
• Proven experience in and understanding of rosters/workforce planning and scheduling practices.

Successful applicants must include a resume, cover letter and 2 professional referees.