91±¬ÁÏ

Glenferrie Road Medical Centre is seeking a highly organised and friendly individual to join the practice as a Medical Receptionist on a casual basis (3 days per week).

As the first point of contact for patients, the role is responsible for ensuring a positive and efficient experience. Key duties include greeting patients, scheduling appointments, managing phone calls, maintaining patient records, and delivering a high standard of customer service.

The ideal candidate will demonstrate strong attention to detail and the ability to multitask effectively in a fast-paced medical environment.

Skills

• Excellent verbal and written communication
• Strong organisational skills with attention to detail
• Ability to manage multiple tasks simultaneously
• Proficient computer skills (MS Office Suite)
• Exceptional customer service skills
• Ability to maintain confidentiality

Responsibilities

• Greet patients and ensure a welcoming environment
• Schedule appointments accurately using the practice system
• Answer phone calls and direct enquiries appropriately
• Maintain and update patient records
• Verify and update patient insurance details
• Collect co-payments or outstanding balances as required
• Maintain a clean and organised reception area
• Liaise with medical staff regarding scheduling and urgent matters
• Manage incoming and outgoing correspondence

Qualifications

• High school diploma or equivalent (additional healthcare or administrative training advantageous)
• Previous customer service experience preferred but not essential
• Familiarity with medical terminology desirable
• Experience with computer systems and electronic records
• Ability to remain calm and professional in a busy environment