SMA Australia has a full-time opportunity for a talented Service Engineer in our Large-Scale team. This role would suit somebody based in Sydney/Brisbane. The position is hybrid ie, a mix of working from home and working at our Brisbane or North Sydney office.
About the role:
The Service Engineer will be responsible for supplying troubleshooting support to the Field Service Technicians and supporting SMA’s Large-scale Customers to achieve their hold point requirements.
The Service Engineer is the interface between Australia local service functions and HQ for the resolution of complex technical issues and where required supports in the correct application and technical specification of SMA Large Scale solutions.
The Service Engineer provides technical guidance to the Sales and Application Engineering team of Large Scale.
Responsibilities include, but are not limited, to the following:
- Provides support to SMA’s Utility-scale Customers during hold point test’s
- Identifies and troubleshoots system related problems.
- Analyses data from Utility Inverters, Controllers, Medium Voltage components and additional equipment.
- Conducting a variety of measurements during troubleshooting and hold point tests. Â
- Initiates the escalation process of technical issues to HQ.
- Creates technical reports for internal and external stakeholders.
- Provides technical support and training to internal stakeholders.
- Opening and closing of escalation tickets.
- Training of local teams on technical topics
What’s in it for you:
We offer a competitive salary and great company benefits and perks, such as an annual bonus and an additional 5 days paid leave at Xmas. As a supportive organisation, we understand the importance of offering a flexible working environment to support your own creativity, wellbeing and balance. We offer a hybrid working environment ie a mix of work from home / work from office. We offer an onsite testing laboratory and global support resources. On site, we offer staff benefits such as a ping-pong and play room as well as a kitchen for healthy breaks and gatherings.
Your qualifications and Experience:
- A Bachelor’s degree in the area of Electrical/Electronic engineering is required.
- At least 3 years’ experience in customer service and technical support.
- CEC Accreditation.
- Advanced understanding of PV and BESS systems including Plant controller, inverters, medium voltage equipment and communication.Â
- Competency in the use of measurement tools and software (oscilloscope, power analyser, Wireshark, others).Â
- Proficiency with Microsoft Office. Â
- Attention to detail and a high level of accuracy. Â
- Ability to analyse and solve problems effectively. Â
About Us
SMA Solar Technology are a global renewable energy pioneer, facilitating access to clean energy through state-of-the-art technology. SMA has 40 years of expertise and passion in renewables to drive the worlds energy transition. We are a diverse and global organisation.
SMA Group employs over 3500 people globally, with more than 500 focused on research and development to ensure we remain at the forefront of technology. SMA Australia is a subsidiary of SMA Solar Technology, a dynamic and entrepreneurial team of over 80 people from a wide range of cultural, education, and employment backgrounds. We value team spirit, performance and trust. Would you like to play a part in shaping the energy supply of the future?
This position is open to all Australian citizens or Permanent Residents. Please note that only shortlisted candidates will be contacted. Thank you.
