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Smart Urban Properties Australia (SUPA)Ìýis Australia’s first converged services provider, delivering a smarter property experience by integrating renewables, EV mobility, super fastÌýfibre, and in building prop tech technologies.ÌýÌýÌý

SUPAÌýspecialisesÌýin multi-occupancy properties across a range of sectors, including build to sell, build to rent, affordable and community housing and strata communities.ÌýÌýÌý

Our purpose is to create inspiring buildings and improve the lifestyles of the communities we serve. By delivering elevated occupier experiences and offering a unique managed service proposition, we make smarter, safer, and more sustainable urban properties a reality.ÌýÌýÌý

Role OverviewÌýÌý

We are looking for aÌýHead of Regulatory & ComplianceÌýto join our Group Legal & Compliance team. This is a pivotal, newly created role designed to manage our growing regulatory landscape as we expand our energy retail licensing.Ìý

Reporting to the Group General Counsel, you will provide specialistÌýknowledgeÌýandÌýexpertiseÌýto ensure our processes across customer care, billing and pricing are beyond reproach.ÌýÌý

This is aÌýhandsÌýonÌýrole that balances regulatory interpretation with the practical implementation of compliance systemsÌýacross the business,ÌýhavingÌýaÌýdirect impact onÌýSUPA’sÌýoverallÌýrisk profileÌýandÌýstrategic priorities.ÌýÌý

What does a day inÌýthe lifeÌýlook like?ÌýÌý

• Managing the Compliance Calendar:ÌýTaking ownership ofÌýtime basedÌýobligations across ESC, AER, ACMA, and state bodies.Ìý
• Building Infrastructure:ÌýDesigning,ÌýimplementingÌýandÌýmaintainingÌýcompliance systems and documentationÌýacross all parts of the business.Ìý
• Regulatory Reporting:ÌýPreparing and lodging highÌýquality performance reports and annual compliance statements.Ìý
• Breach Management:ÌýInvestigating potential issues, classifyingÌýbreachesÌýand drafting notifications for the General Counsel.Ìý
• Internal Coordination:ÌýPartnering with Operations, FinanceÌýand Customer Service to embed compliance practices into daily work.Ìý
• Policy Development:ÌýDrafting and updating compliance policies and work instructions to reflect current regulatory requirements.Ìý

WhatÌýyouÌýneed to be successful in this role?ÌýÌý

WeÌýrecogniseÌýthatÌýtop tier complianceÌýprofessionals can come from a range ofÌýdifferent backgroundsÌýand industries.ÌýPreviousÌýexperienceÌýworking withÌýan energy retailerÌýwould be highly transferableÌýinto this position.ÌýÌý

To succeed in this role, you will bring:Ìý

• Extensive Experience:ÌýA career background in energyÌýcompliance, regulatoryÌýaffairsÌýor risk management.Ìý
• Sector Expertise:ÌýEssential knowledge of Australian energy sector regulation (NECF, ESC frameworks) and AER retailÌýauthorisation.Ìý
• °Õ±ð³¦³ó²Ô¾±³¦²¹±ôÌý¸é¾±²µ´Ç³Ü°ù:ÌýIntermediateÌýExcel skillsÌý(formulas, pivot tables, data analysis, conditional formatting)Ìýand the ability to interpret and apply complex legislative instruments.Ìý
• Outcome Focus:ÌýA provenÌýtrack recordÌýof managingÌýmultiÌýjurisdictionalÌýobligations and achieving 100% onÌýtimeÌýlodgement.Ìý
• Relationship Skills:ÌýThe ability to explain complex requirements toÌýnonÌýspecialistsÌýand work collaboratively acrossÌýbusiness functions.Ìý

While we have listed what is needed to be successful, we also welcome applications from people who have other transferable experience in telecommunications or other utilities.ÌýÌý

°Â³ó²¹³ÙÌý·É±ðÌý´Ç´Ú´Ú±ð°ù?ÌýÌý

At SUPA you get flexibility and benefits that genuinely support your life outside of work, including hybrid working, extra Cultural Lifestyle and Wellbeing leave and the option toÌýpurchaseÌýadditionalÌýleave. We have generous parental leaveÌýarrangements,Ìýprimary carerÌýleaveÌýand flexible work options when life changes.ÌýÌý

On top of this we spend our office days together in a modern South Melbourne space with regular social events, free gymÌýaccessÌýandÌýnovatedÌýleasing options.Ìý

ÌýÌý

The Recruitment ProcessÌýÌý

We aim to keep our recruitment process clear,ÌýrespectfulÌýand asÌýstraightforward as possible. The steps below outline what you can expect, noting that each stage is assessedÌýcompetitivelyÌýand not all candidates will progress through every step.Ìý

• Application:ÌýSubmitÌýyour CV and respond to a short set of application questions.ÌýA cover letter is notÌýrequired.Ìý
• Initial conversation:ÌýIf your application is shortlisted, we will invite you to a phone or video chat with a member of our HR team to talk through your experience and interest in the role.ÌýÌý
• Interview:ÌýYou may then be invited to meet with the hiring team for a more in-depth conversation about the role and how your skills and experience might fit the bill.Ìý
• Skills assessment:ÌýDepending on the role, we may ask you to complete a shortÌýskills basedÌýtask to help us understand how you approach relevant work.Ìý
• Final interview:ÌýFor some roles, a final conversation may be held before a decision is made.Ìý

We are committed to keeping candidates informed and will notify all applicants of the outcome of their application. We will not leave you wondering where things stand.Ìý

IfÌýyou enjoy balancing customer care with commercial outcomes and want to grow your career in energy, we would love to hear from you.Ìý