Our PurposeÌý
We transform the way peopleÌýoperateÌýand interact with public venues, places, and major events.Ìý
Our RoleÌý
We digitise Australian’s most known and recognised brands.ÌýÌý
What We DoÌý
TechMedia sits at the intersection of technology,ÌýmediaÌýand the physical retail world, designing,ÌýbuildingÌýandÌýoperatingÌýadvanced digital media networks in high traffic environments. On any givenÌýdayÌýour teams deploy large scale LEDÌý/ LCDÌýdigital display networks, integrate interactive kiosks and wayfinding systems, optimise media performance forÌýadvertisersÌýand ensure every screen across the network runs flawlessly. It is fast moving, multidisciplinary work where technologists, engineers,ÌýcreativesÌýand commercial thinkers collaborate to transform physical spaces into intelligent, responsive media environments at national scale.Ìý
POSITION OVERVIEWÌý
This role sits between customers, commercial teams and technology. Its job is to take real world use cases and turn them into working solutions across TechMedia’s platform stack.
You will work closely with customers and internal teams to understand what they are trying to achieve, then translate those needs into clear, practical ways our platforms can deliver. This includes configuring, shaping and connecting systems such as CMS platforms, reporting tools and network infrastructure so they operate simply and reliably.
The focus is not on building new products. It is on making sure the tools we already have are used well, work together properly and support real outcomes. You will simplify complexity, guide better decisions and ensure what is sold can be delivered and operated at scale.
This role suits someone who is comfortable moving between conversations with customers and hands on work with platforms. Someone who can break down complex problems, ask good questions and turn ambiguity into clear, workable solutions.
RESPONSIBILITIESÌý
Represent theÌýCustomerÌý
- Act as the voice of theÌýcustomerÌýthat owns andÌýoperatesÌýthe screen network.Ìý
- Ensure the platforms we use support real commercial outcomes, not just technical capability.Ìý
- Challenge technology decisions that add complexity without clear value.
Own theÌýEnd-to-EndÌýSolutionÌý
- Take responsibility for how the full solution works together across screens, players,ÌýnetworksÌýand platform software.Ìý
- Ensure systems such asÌýBroadsign, Scala,ÌýQuividiÌýand VitecÌýoperateÌýas one coherent environment.Ìý
- MaintainÌýa clear roadmap for how the platform stack should evolve as the network grows.Ìý
Understand How the System Actually WorksÌý
- Develop a deep practical understanding of how the platforms are used day to day.Ìý
- Ensure systems support real workflows such as campaign scheduling, proof of play,ÌýreportingÌýand network operations.Ìý
- Simplify where possible so the organisation canÌýoperateÌýthe network confidently.ÌýÌý
Work With VendorsÌý
- Act as the main point of contact between the business and platform vendors.Ìý
- Ensure vendors deliver reliable products, clear support and roadmaps that match the needs of the network.Ìý
- Avoid unnecessary complexity byÌýmaintainingÌýa clear and consistent platform architecture.
Evaluate New TechnologyÌý
- Stay aware of new platforms and capabilities that could improve the network.Ìý
- Assess new tools carefully before adoption, focusing on long term value,ÌýintegrationÌýand operational impact.Ìý
- Recommend when to test, adopt or avoidÌýnew technologies.Ìý
Build Internal CapabilityÌý
- Help the organisation become confident inÌýoperatingÌýthe platforms it relies on.Ìý
- Develop practical documentation,ÌýtrainingÌýand usage standards.Ìý
- Reduce reliance on vendors for everyday operations.Ìý
Support Commercial OutcomesÌý
- Ensure the technology supports reliable campaign delivery, proof of play and advertiser reporting.Ìý
- Work with revenue and operations teams to ensure the networkÌýremainsÌýcommercially strong as it grows.Ìý
- Balance innovation with stability so the platform can scale without becoming fragile.Ìý
KNOWLEDGE, SKILLS & EXPERIENCEÌý
- Experience in retail media, digital signage, or enterprise platform environmentsÌý
- Hands‑on understanding of content, scheduling, proof‑of‑play, and reporting workflowsÌý
- Proven ability toÌýoperateÌýplatforms at scale in live retailÌý/ Out-of-HomeÌýenvironmentsÌý
- Strong commercial judgement and vendor management capabilityÌý
- Strong knowledge of Microsoft Windows operating systems, Office 365 applications, and common desktop software applications.Ìý
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.Ìý
- Strong problem-solving and troubleshooting abilities, with a methodical approach to issue resolution.Ìý
- Customer service-oriented attitude, with a commitment to providing exceptional support to end-users.Ìý
- Ability to work independently and collaboratively in a fast-paced environment, withÌýa strong senseÌýof urgency and attention to detail.Ìý
