Are you an experienced sales operations or delivery coordination professional who thrives on structure, accuracy, and collaboration?ÌýDo you enjoy working across teams to ensure complex vehicle orders are delivered on time and to expectation? If so, this could be the opportunity you have been looking for.Ìý
Due to continued growth, we are seeking a detail‑focused and customer‑centric Sales Operations Specialist to join our national sales and operations team.Ìý
The RoleÌý
This integral roleÌýfacilitatesÌýthe end‑to‑end management of vehicle stock from receipt of order through to delivery to the customer. Working across sales, aftersales, suppliers, and internal operational teams, the role ensures that vehicle deliveries are planned, coordinated, and executed efficiently while balancing customer expectations with site capacity and operational constraints.Ìý
The Sales Operations Specialist acts asÌýa central pointÌýof coordination, providing clear communication,ÌýaccurateÌýforecasting, and disciplined system management to support on‑time delivery outcomes and an exceptional customer experience. The role plays a key part inÌýmaintainingÌýdata integrity across Pentana and HubSpot, managing delivery documentation and reporting, and supporting sales, tender, and trial activities across both standard and project‑based vehicle programs.Ìý
Key Duties & Responsibilities:Ìý
- Coordinate vehicle stock allocation upon receipt of orders in conjunction with the Stock ControllerÌýÌý
- Collaborate with sales, aftersales, workshop, production, suppliers, and external stakeholders to achieve on‑time vehicle deliveryÌýÌý
- Coordinate delivery schedules to balance customer expectations with site and operational capacityÌýÌý
- Create repair orders for new vehicle deliveries and manage contract and documentation flowÌýÌý
- MaintainÌýaccurateÌýestimated delivery dates and registration costs in PentanaÌýÌý
- Provide weekly order tracking reports and monthly sales, market, and forecasting reportsÌýÌý
- Communicate order progress, risks, and mitigation actions to Account Managers and Sales ManagementÌýÌý
- Coordinate customer vehicle collection and deliveryÌýlogisticsÌýÌý
- Manage supplier priorities and ongoing coordination throughout the order‑to‑delivery lifecycleÌýÌý
- Administer sales systems including Pentana and HubSpot, ensuring high data integrityÌýÌý
- Support demonstrator and vehicle trial programs, including calendars, data collection, and reportingÌýÌý
- Provide sales administration support for government and project‑based customersÌýÌý
- Coordinate registration documentation, customs reporting, and vehicle relocationsÌýÌý
- AssistÌýwith sales meetings, customer presentations, events, field days, and marketing POS distributionÌýÌý
- Forward inbound leads to Account Managers and support broader sales operations activities asÌýrequiredÌý
Skills, Experience & AttributesÌý
- Minimum two years’ experience in sales coordination, delivery operations, or similar role within bus, truck, automotive, heavy machinery, marine, or related industriesÌýÌý
- Strong technical understanding of buses or heavy commercial vehiclesÌýÌý
- Demonstrated experience using dealer management and CRM systems (Pentana and HubSpot highly regarded)ÌýÌý
- High attention to detail with strong organisational and time management skillsÌýÌý
- Ability to manage multiple priorities in a fast‑paced, deadline‑driven environmentÌýÌý
- Strong interpersonal and communication skills, with a customer‑centric mindsetÌýÌý
- Intermediate Microsoft Office skills, including Word, Excel, and PowerPointÌýÌý
- Ability to use data and reporting to support decision‑making and delivery outcomesÌýÌý
- Current driver’s licence and willingness to travel asÌýrequiredÌý
ÌýWhat We OfferÌý
- CompetitiveÌýremunerationÌýpackageÌý
- Laptop, mobile phone, and all business toolsÌýrequiredÌýto succeedÌý
- Ongoing training and career development opportunitiesÌý
- A friendly, supportive, and growing team environmentÌý
Why Join VDI AustraliaÌý
This is an opportunity to join a growing national organisation, work with a global leader in electric bus technology, and play a critical role in the successful delivery of complex vehicle programs across Australia.Ìý
VDI Australia is an equal opportunity company that encourages and supports diversity and inclusion in all our workplaces. Check us out on our website – www.vdiaustralia.com.au.Ìý
