91±¬ÁÏ

Does your attention to detail, product knowledge, and commitment to customer service make you the go-to problem solver in every service conversation?ÌýIf you take pride in getting things right the first time and thrive on delivering a seamless customer experience, this hands-on role in Eagle Farm could be your next career move.Ìý

ÌýVDI Australia Group of companies have been the sole national distributor for Yutong buses since 2018, specialising in retailing Yutong buses, luxuryÌýcoachesÌýand their parts to a wide range of businesses and industries across Australia.

We are an Australian owned, and family operated company with branches nowÌýlocatedÌýin Brisbane, Melbourne, Sydney, Perth, and Cairns.ÌýWithÌýstrong growthÌýacross the business, this is an opportunity to join us at a pivotal stage and contribute to our continued expansion in Queensland.Ìý

About the RoleÌý

We are seeking a Service & Warranty Advisor who is committed to delivering an exceptional customer experience while coordinating workshop bookings and supporting the efficient delivery of service and repair operations.ÌýÌý

You will take ownership of the customer journey from booking through to completion, ensuring customer needs are understood, managed, and met with professionalism and care.Ìý

Key AccountabilitiesÌýÌý

• Deliver a consistently high standard of professional, personalised customer serviceÌý
• Act as the primary point of contact for customers, ensuring clear,Ìýtimely, and transparent communication at all stages of the service processÌý
• Proactively manage customer enquiries, concerns, and follow-ups to ensure effective resolution and positive outcomesÌý
• Liaise with customers, internal teams, and external workshops to coordinate service and repair activitiesÌý
• Manage service and repair bookings in line with customer needs and workshop capacityÌý
• CompleteÌýaccurateÌýcosting of repair orders and ensureÌýtimelyÌýinvoicing of all services and repairsÌý
• Manage end-to-end warranty claim processes, ensuring accuracy, timeliness, and compliance withÌýmanufacturerÌýrequirementsÌý

Skills andÌýExperienceÌýÌýÌý

• PreviousÌýexperience in a customer service, warranty, or administration roleÌý
• StrongÌýcustomer centricÌýapproachÌýto all interactionsÌý
• Qualification inÌýBusiness Administration would beÌýadvantageousÌý
• MicrosoftÌýOfficeÌýexperienceÌý
• Exposure toÌýbus,Ìýtransport, automotive, or heavy vehicle industryÌý
• High attention to detail and accuracyÌý
• Strong organisational and time management skillsÌý
• Ability to work independently and as part of a teamÌý

Ìý

We are ¶Ù¸é±õ³Õ·¡±·â€¯by our Company Values: 

D±ð»å¾±³¦²¹³Ù¾±´Ç²Ô, Responsibility, I²Ô²Ô´Ç±¹²¹³Ù¾±´Ç²Ô, V²¹±ô³Ü±ð, ExcellenceÌýand Nurture. ÌýÌý

This is an excellent opportunity toÌýjoin a stable, growing business that values its people, offers ongoing development, and provides a supportive and inclusive team environment.ÌýIf you are passionate about delivering exceptional service with honesty and integrity, we want to hear from you!!ÌýÌý

VDI Australia is an equal opportunity company that encourages and supports diversity and inclusion in all our workplaces. Check us out on our website –Ìýwww.vdiaustralia.com.auÌýÌý