Do you find satisfaction in bringing order to complexity and making sure nothing falls through the cracks?Ìý
This role sits at a genuinely important moment in every customer’s journey withÌýXestro. When a healthcare practice decides to move across to our platform, the experience of getting their data across cleanly and correctly sets the tone for everything that follows. We are looking for someone who takes real pride in getting that right.Ìý
If youÌýare someone who isÌýnaturally curious about how things work, comfortable navigating technical conversations without being a developer yourself, and genuinely good at keeping multiple moving pieces on track, this could beÌýa very goodÌýfit.Ìý
AboutÌýXestroÌý
XestroÌýis a healthcare technology platform built around a simple belief: that the people caring for patients deserve tools that work as hard as they do. We are Australia’s largest practice management and clinical records platform for private medical specialists, handling everything a specialist practice runs on: appointments, billing, clinical records, referral management, prescribing, and reporting. We are based in Maroochydore, growing fast, and our growth has been driven not by slick marketing, but by the genuine impact our platform delivers for the clinicians and administrators who use it every day. When a practice makes the decision to move toÌýXestro, the data conversion process is one of the most consequential steps in getting them up and running with confidence, and this role sits right at the heart of it.Ìý
The RoleÌý
This is an operational role, not a technical one. That distinction matters.Ìý
The actual data conversion work is handled by our development team. Your role is to coordinate everything around it. You will be the primary point of contact for practices onboarding toÌýXestro, guiding them through the process, managing their expectations, and making sure that both they and our developers have everything they need at every stage.Ìý
In practice, that means you will be working across three groups simultaneously: the clinic or practice going through the conversion, our internal development team running the trial and final conversions, and in many cases the practice’s own IT team as well. KeepingÌýall ofÌýthose parties aligned, informed and moving in the right direction is at the heart of what this role involves.Ìý
Day to day, you will be:Ìý
- Acting as the customer’s primary point of contact throughout their data conversion and onboarding journeyÌý
- Coordinating between our development team and the practice to keep trial and final conversions on trackÌý
- Liaising with practice IT teams where required to ensure technical prerequisites are met ahead of conversionÌý
- Reviewing converted data carefully toÌýidentifyÌýand resolve discrepancies between how data appeared in the original PMS and how it has been imported intoÌýXestroÌý
- Managing multiple conversions concurrently, each at a different stage in the processÌý
- Communicating clearly and confidently with non-technical stakeholders about processes that can feel unfamiliar or dauntingÌý
- Keeping detailed records andÌýmaintainingÌýclear documentation throughout each conversion projectÌý
A Note on the Technical SideÌý
You do not need a background in software development or data engineering to succeed in this role. What you do need is a genuine curiosity about how systems work, a comfort level with technical language, and the confidence to ask the right questions when something does not look right.Ìý
Some of the best people in roles like this have come from practice management, healthcareÌýadministrationÌýor customer-facing operations backgrounds. If you understand how clinical data is used in a healthcare setting, that knowledge will serve you extremely well here.Ìý
Who We’re Looking ForÌý
This role rewards people who are thorough, organised and genuinely enjoy the process of working through complexity until it makes sense. You will need to be comfortable holding a customer’s hand through an unfamiliar process while simultaneously managing the technical side of things with our development team.Ìý
You will bring:Ìý
- Experience in a coordination,ÌýoperationsÌýor project management role, ideally in a healthcare or technology environmentÌý
- A sharp eye for detail and a low tolerance for data that does not look quite rightÌý
- Confidence managing multiple projects at once without letting things slipÌý
- Strong communicationÌýskills and the ability to translate between technical and non-technical stakeholdersÌý
- Familiarity with practice management software, whether from working in a clinic, a healthcareÌýbusinessÌýor a software environmentÌý
- A calm, methodical approach when things get complicated, because they sometimes willÌý
- Natural curiosity about systems and processes and a willingness to develop a solid understanding of howÌýXestroÌýworks under the hoodÌý
What We OfferÌý
- A close-knit operations team where your attention to detail genuinely mattersÌý
- A role with real variety as no two data conversions are quite the sameÌý
- Competitive salaryÌýcommensurateÌýwith experienceÌý
- Structured onboarding designed to make you genuinely expert in both theÌýXestroÌýplatform and our conversion process before you manage your first project independentlyÌý
- Ongoing investment in your development, because the deeper your product knowledge, the better the experience for every customer you work withÌý
- An on-site role based at our Maroochydore office, with a collaborative and supportive team cultureÌý
How to ApplyÌý
If this sounds like the kind of work you are built for, we would love to hear from you.Ìý
Please send your CV and a brief cover note toÌýcareers@xestro.com. Tell us a little about your experience with data,ÌýsystemsÌýor healthcare operations and what draws you to a role like this one.Ìý
Applications without a cover note will not be progressed.Ìý
We review every application personally. If you are a strong fit, you will hear from us promptly.Ìý
Xestro is committed to building a diverse and inclusive team. We welcome applications from all backgrounds.Ìý
