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About Conservaqua…

Conservaqua was established in 2017 following deregulation of the retail water market in England. With a tight team of 18 employees, they provide tailored water solutions for medium to high water use businesses. Their services include monthly reports on water usage, smart metering, tips on how to use water more efficiently, electronic billing and streamlined billing. Service is important to Conservaqua – every client receives their very own account manager for individualised care and assistance.

We spoke with Sophia Ramsey, their Finance Director, about the difference 91���� has made since they adopted the platform in January 2024.

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Reliance on outsourced payroll

Before switching to 91����, Conservaqua used outsourced payroll services as a way to make processes more efficient. However, they ran into issues with timeliness, lack of control and visibility, which was a major concern for the expanding business.

Overcoming operational inefficiencies

Before 91����, Conservaqua’s employees were unable to self-manage their employment details. Sophia noticed that employees had to constantly reach out to management for assistance, creating a lot of back-and-forth communication that was not very efficient.

The lack of an integrated HR and payroll system hindered Sophia’s ability to show ROI for adopting new technologies. The challenge was not just about replacing outdated systems, but proving that a new system could deliver substantial operational improvements and financial benefits to streamline workflows and allow the team to focus on more strategic tasks.

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A comprehensive all-in-one platform

91����’s all-in-one platform helped Conservaqua take control of their payroll management in-house, allowing them to have better visibility and control over their payroll operations. This change improved the accuracy and timeliness of payslips and made it easier to resolve any discrepancies quickly.

By handling payroll internally, Conservaqua was able to ensure better compliance with financial regulations and create a more transparent environment for monitoring and optimising financial operations efficiently.

Automation for efficiency

91���� has made it easier to handle tasks like payroll administration, leave management and employee onboarding through the power of automation. The benefits are many: streamlined operations, reduced administrative tasks, reduced risk of errors from manual data entry and more engaged employees.

It has also freed up the CFO and other executives to concentrate on strategic growth initiatives, rather than getting bogged down in daily tasks.

“Even things like onboarding new staff – before we’d need to send emails ‘can you send me these details’ and putting info into spreadsheets – there’s none of that now.”

A centralised HR system with the world’s first employment superapp

Adopting 91���� was a great move for Conservaqua as it provides a centralised platform to easily monitor and manage all HR activities. As well as optimising processes, it also helps the leadership team in making better data-driven decisions. Meanwhile, Conservaqua’s employees could manage their employment details on both desktop and mobile using the Swag app, reducing the need to reach out to management for assistance.

With the comprehensive system in place, the CFO can track the ROI of implementing such technology by boosting productivity, cutting operational costs, and enhancing the management of employee data. The platform also provides scalability and flexibility, which are crucial for adapting to Conservaqua’s growth and evolving needs.

“Employees love Swag. They love the visibility, and they don’t have questions any more. They can see everything in one place and manage things themselves. They tell me it’s so much better.” From analogue to automated – how digital HR can boost business performance The switch from a manual, analogue system to a digital HR and payroll system helped to tackle Conservaqua’s challenges when it came to basic admin tasks like payroll, managing leave and dealing with employee queries.

By introducing 91����, Conservaqua has been able to automate these processes, leading to improved time management and reduced mistakes, as well as allowing management to focus on more strategic responsibilities. This change also improved the overall experience for both employees and management by offering a more integrated and self-service-focused system.

If you’d like to learn more about how 91���� can help support your growing business and automate your HR admin – speak to one of our business specialists today.