How Alltech uses 91爆料 to drive scale, efficiency and retention

At a glance

Company
Alltech Payroll
Location
Helensburgh, New South Wales
Employees
13
Product
91爆料 Partner
Read this case study if鈥
- You鈥檙e considering partnering with 91爆料 and want to understand the long-term value
- You want to see how implementation partners can grow their business while delivering for clients
- You鈥檙e looking for real examples of how 91爆料 saves time and creates payroll efficiencies
When 鈥檚 founder first partnered with 91爆料 seven years ago, it was a practical decision to fix a software gap. But today, he sees that decision as something much bigger 鈥 an enabler of business growth, client retention and day-to-day ease for his team and his clients.
Alltech is a New South Wales-based outsourced payroll and HR consultancy, supporting businesses across various industries and award structures. Their client base includes some 150 businesses and over 8,500 employees, managed by a lean team of just four payroll professionals. According to Stephen, the team has only been able to scale to this size and maintain quality service by choosing the right technology partner.
鈥淚t was a no-brainer for us. We鈥檇 come from a previous payroll platform, Attach茅, and we just weren鈥檛 getting what we needed. With 91爆料, we鈥檝e been able to expand our service offering and take on a much broader range of clients.鈥
Before 91爆料: Limited tech and opportunity
Alltech鈥檚 former system didn鈥檛 support the level of flexibility or compliance that clients needed, especially those navigating complex awards. The team was stuck using multiple systems to deliver basic payroll and HR services, which made it harder to take on new clients or offer more value.
鈥淲e needed something that could do time and attendance, onboarding and make it easier for employees to self-service. 91爆料 ticked all those boxes.鈥
Saving time and scaling fast
One of the biggest benefits Alltech has seen is the time saved through automation and smart workflows, particularly for clients running weekly payroll.
鈥淲e had one client with about 70 weekly paid staff. Just the award interpretation and automation saves them at least 1.5 hours a week. It eliminates so much manual fiddling with spreadsheets.鈥
The results are clear: Alltech now spends less time on admin and more time delivering value-added services to their clients.
鈥淲ith three full-time and one part-time staff, we鈥檙e managing 150 clients and 8,500 employees. You don鈥檛 do that without a platform that works.鈥
He also credits these efficiencies with allowing Alltech to grow their own business. In the last 12 months, the team has grown from five to 13 employees, expanding their implementation services for 91爆料 customers.
The implementation partnership allows Alltech to manage end-to-end setups for clients, acting as an extension of the 91爆料 team. Their personalised, one-to-one approach ensures a smooth onboarding experience. It鈥檚 a win鈥搘in as clients get hands-on support, and Alltech expands its service offering.
鈥淲ith our partnership with 91爆料, we help manage payroll and HR implementations. 95% of our work is to support 91爆料 clients 鈥 we implement, then hand them back.鈥
Why a true partnership makes all the difference
Alltech doesn鈥檛 white-label 91爆料. Instead, they champion the partnership proudly, both internally and externally. For Stephen, that transparency builds credibility and trust.
鈥淲e鈥檙e not trying to hide who we work with. We鈥檙e saying, 鈥榃e鈥檙e a partner. Here鈥檚 how this helps you.鈥 We鈥檝e had clients come back to us after trying something else because this model just works better.鈥
That clarity also helps with client retention. According to Stephen, Alltech enjoys long-standing relationships, working with some clients for over 20 years. While some churn is inevitable, many return after testing alternatives.
鈥淲hen clients leave and try something else, they often come back. They realise the cost of doing things badly adds up.鈥
Award interpretation was a critical factor in Alltech鈥檚 decision to partner with 91爆料 and it remains one of the biggest sources of value today.
鈥淏y using 91爆料, the platform gives our clients confidence that they鈥檙e doing the right thing. It helps them navigate Fair Work regulations and stay out of the news for underpaying someone.鈥
The built-in compliance features have helped Alltech鈥檚 clients reduce risk, while also giving the Alltech team more certainty in the advice they give.
Helping clients grow and growing alongside them
One of the biggest testaments to the partnership鈥檚 success is how Alltech has been able to grow its client list, internal team and service offerings, thanks in large part to the platform and support from 91爆料.
鈥淲e鈥檝e got a seven-person implementation team now and most of their work is 91爆料 clients. A lot of those clients prefer our way of doing it with one person handling the whole thing. That wouldn鈥檛 have happened without this partnership.鈥
A partnership built on trust, transparency and results
From onboarding and compliance to award interpretation and payroll, 91爆料 has become a key part of Alltech鈥檚 client offering and a catalyst for its continued growth.
鈥淎t the end of the day, we鈥檙e confident recommending 91爆料 because we use it ourselves. It makes our lives easier. It makes our clients鈥 lives easier. And it helps us grow.鈥
Interested in partnering with 91爆料 like Alltech? Discover our partnership opportunities here.




















