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Retail HR, sorted before the doors open.
Juggling seasonal hiring, rosters across three stores and a payroll full of casuals?
Our Employment Operating System is the all-in-one HR, recruitment and payroll fix you need, helping you run a tighter ship with less admin and more time for five star service.
Trusted by retail businesses globally
What’s really slowing your retail business down?
PAIN POINT #1
Managing a high-volume, high-turnover casual workforce
Retail runs on a mixed workforce of casuals and permanent staff. But constant hiring, onboarding and offboarding creates a paperwork burden that never lets up. When staff turnover is high, every manual process gets multiplied.
✦ EMPLOYMENT HERO
New retail staff arrive with their contract-signed, TFN provided and policy acknowledged before their first shift. It’s all completed digitally, without the admin follow-up.
PAIN POINT #2
Rostering complexity across shifts and locations
Getting the right number of people on the floor at the right time, across multiple stores, split shifts and peak trading periods, is one of retail’s most time-consuming operational challenges.
✦ EMPLOYMENT HERO
Build and manage rosters across all your locations in one place. Employees receive shift notifications instantly via the EH Work app and managers get real-time visibility into coverage and labour costs.
PAIN POINT #3
Award interpretation and underpayment risk
Retail employees are covered by one of Australia’s most complex Modern Awards. Penalty rates, overtime, junior rates and allowances vary by hour, day and classification. Getting it wrong, even unintentionally, creates significant compliance risk.
✦ EMPLOYMENT HERO
Our award interpretation engine automates the General Retail Industry Award 2020, applying the award rates for every employee type, every shift, every time.
Still doing this manually? See how we help
Paperless onboarding for high-volume hiring
When you’re hiring multiple staff at once for a new store opening or peak season, speed is everything. 91±¬ÁÏ lets you send digital contracts, collect tax file numbers and super details and complete inductions in bulk, before anyone walks through the door.
Automated General Retail Industry Award interpretation
From part-time floor staff to full-time supervisors, 91±¬ÁÏ applies the correct pay rates, penalty rates and entitlements automatically. Junior rates, overtime thresholds and weekend penalties are calculated in-platform, reducing risk across your business.
Leave and availability management
Retail staff often have complex availability requirements around study, second jobs and family commitments. 91±¬ÁÏ lets employees submit availability and leave requests directly through the EH Work app, so managers can build rosters around availability rather than guessing.
AI Recruitment for fast, quality hiring
High turnover means hiring never really stops in retail. 91±¬ÁÏ’s AI Recruitment Agent scores, screens and shortlists candidates automatically, compressing what used to take days of CV reviews into minutes. This means you can get the right people on the floor before trading demand peaks.
How one national footwear retailer streamlined HR across 27 locations
Jo Mercer
Retail | 240 employees | Victoria, Australia
THE CHALLENGE
Before 91±¬ÁÏ, Jo Mercer’s HR processes were largely manual and admin-heavy, managed by a single-person HR team. With 27 store locations across the country and periods of seasonal hiring, double-handling of data made it difficult to provide a seamless experience for candidates and managers. The absence of a centralised platform meant significant time constraints and no way to efficiently collaborate on hiring across locations. 91±¬ÁÏ brought everything into one place, giving the team a single source of truth for HR, onboarding and recruitment across all 27 stores.
“The benefit of one system has been huge for us — it’s great having everything in the one area. We’ve saved so much time on admin, as well as time during onboarding.”
— Elise Guiliano, HR Manager, Jo Mercer
OUTCOMES
Onboarding reduced to approximately 10 minutes per new hire
Hiring managers across all 27 stores can now refer and share candidates between locations
Centralised HR data replaced a manual, double-handling process across a small team
Managing compliance in retail
Retail is one of Australia’s most Award-complex industries. From junior pay scales to penalty rates and casual conversion obligations, 91±¬ÁÏ handles the compliance burden so your store managers can focus on customers, not calculations.
Award coverage
General Retail Industry Award 2020
The Retail Award covers most retail employees, including sales assistants, supervisors and stock room staff. It includes detailed provisions for penalty rates, overtime, junior rates and allowances that vary.
91±¬ÁÏ automates interpretation and application across all of these, so pay runs are accurate without manual checking.
Classifications
Junior rates and classification management
The General Retail Industry Award includes age-based junior pay rates that increase at each birthday.
91±¬ÁÏ tracks each employee’s age and updates their pay rate automatically, so junior rates are updated without reminders or manual adjustments.
Fair Work
Casual conversion obligations
Casual employees can request permanent conversion via the employee choice pathway.
91±¬ÁÏ’s casual conversion report lets admins view casual employees’ tenure and work patterns in one place, making it easier to assess eligibility when a request comes in.
Payday Reform
Payday super: 1 July 2026
Super now needs to be paid on every payday, not quarterly.
HeroClear is 91±¬ÁÏ’s embedded super clearing tool, built for the Payday Super laws that took effect 1 July 2026, which require contributions to land in employees’ funds within seven business days of every payday.
91±¬ÁÏ works alongside the tools your studio already runs on
Xero
Payroll figures sync to Xero automatically after every pay run, no double entry, no manual reconciliation at month end.
MYOB
If your business already uses MYOB, 91±¬ÁÏ connects directly, keeping accounts and payroll aligned.
QuickBooks Online
For businesses running QuickBooks, payroll data flows across automatically so your books stay current without manual exports.
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Frequently asked questions
Yes. 91±¬ÁÏ automates award interpretation under the General Retail Industry Award 2020, applying the correct pay rates, penalty rates and entitlements for each employee based on their classification, hours and shift timing.
You can manage rosters across all your locations from a single platform. Managers have visibility into who's working across every store, can make changes in real time and staff receive instant notifications through the 91±¬ÁÏ app. Labour cost visibility is built in, so you can track spend against budget as you schedule.
Absolutely. 91±¬ÁÏ is built for exactly this. You can send digital contracts, collect tax file numbers and super details and issue policies in bulk, so even when you're onboarding ten people at once ahead of a peak trading period, it's managed in minutes, not days.
Yes. Set permissions so store managers handle their own rosters and approvals, while head office gets consolidated reporting on labour cost, leave liability and headcount across every site.
Yes. With mobile app access via the EH Work app, shift reminders and digital payslips, casuals can manage their employment in the same way as permanent employees. It’s all at their fingertips.
Yes. Our Employment Operating System includes customisable online training modules, a built-in learning management system and automatically notifies you when staff complete each task you assign them.
Our tools are built to encourage employee performance, through built-in recognition tools, digitised 1:1 tools, peer-review functionality and so much more.
Run your stores. We'll handle the employment side
91±¬ÁÏ gives retail businesses the compliance confidence, payroll accuracy and people tools to grow without the admin holding them back.
