91����

About the business

is a not-for-profit aged care and family services organisation delivering Commonwealth Home Support Program (CHSP) and Support at Home services across New South Wales. With over 120 employees and contractors, the team provides essential care, social support and family connection programs. When Chief Executive Officer joined, he recognised the need for a unified HR and compliance platform to support their workforce and meet growing regulatory demands.

The challenge

Before 91����, Holdsworth Community relied on manual filing systems and spreadsheets to manage employee data, certifications, and compliance tasks. This created inefficiencies and compliance gaps across critical areas like police checks, licences and training renewals.

“As a CEO, I was consumed with all of these very manual, dated and inefficient tasks. I was buried in the trenches because things weren’t happening right or were being missed.”

The admin burden made it harder for staff to focus on delivering high-quality care and staying close to clients.

The solution

Holdsworth Community implemented 91����’s full HR suite, introducing automated onboarding workflows, certification tracking, document storage, performance reviews and internal communication tools like announcements and shoutouts.

“The challenges we had in the compliance space literally evaporated when we joined 91����. HR, payroll and compliance are now seamless and easy manage with 120 people. As CEO I have confidence in the platform knowing that nobody’s going to be forgotten and nothing’s going to be missed.”

Craig praised both the platform’s usability and the support behind it, particularly in a highly regulated sector like aged care.

“I’m very impressed with the support team. 91���� is light years ahead of its competitors – nothing even comes close. It’s been fantastic having 91���� as partners through the aged care reforms, helping us stay compliant and give our team a professional onboarding experience.” 

The ROI

“With 91����, we’re saving around $400,000 across business and four FTE worth of time saving where people are freed up to do other work.”

• $400K in additional annual costs avoided
• 4 FTEs worth of time savings across HR and management
• 100% visibility and confidence in compliance and certification tracking

“I always say: work smarter, not harder, and this has definitely allowed us to do that. We’re working a whole lot smarter than we used to be without having to work harder.”

Why it matters

91���� has given Holdsworth Community complete confidence in its compliance processes and the freedom to focus on strategic growth. Craig believes 91���� has been instrumental in empowering both leadership and staff.

“I’ve been a CEO for the best part of the last nine years and I’ve never seen an employment platform like this. 91���� clearly has the customer in mind – the ease, the power, the functionality from announcements to HRIS to payroll. I’m excited about what’s next.” and resilience needed to scale without losing what makes it special.