91����

About the business

is a national removalist business employing more than 350 full-time, part-time and casual staff, operating for over 80 years. With peak seasonal recruitment and a large mobile workforce, the People and Culture team manages high operational complexity across onboarding, compliance, performance and workforce communication.

The challenge

Before 91����, HR and payroll were scattered across ADP, Enboarder, offline documents, and multiple shared drives. This created silos, slowed workflows, and increased manual effort.

“Before 91����, our biggest challenge was that our people and payroll processes simply weren’t working as one. We had pockets of information in different systems and offline documents, and it created a lot of manual work for the team,” said Chief People Officer, Paula McCabe.

This meant that managers didn’t have an easy, single view of their people, employees had to ask for basic information they should have been able to access themselves and the team spent too much time reconciling data instead of partnering with the business.

The solution

91���� brought everything into one platform, including policies, pay slips, leave, performance, reporting, benefits and company-wide recognition.

“It’s given managers and staff much more visibility. Also, having all documentation in one place means we no longer need to direct people to multiple systems,” said Amanda Marsh, People and Culture Officer. 

Kent Relocation now uses:

• Recognition and rewards to drive engagement
• 91���� Work App for leave, pay slips and employee data
• Policy management and compliance workflows
• Performance reviews and compensation management to formalise progression
• Reporting for fast, accurate HR visibility

“Having standardised workflows, clearer records and audit trails means we’re less reliant on memory or manual follow-ups. It’s easier to see where something is missing, where a step hasn’t been completed, or where documentation needs attention. It now means we’re less exposed to simple, avoidable errors,” said Paula

The ROI

91���� delivered measurable uplift across efficiency, consistency and employee experience:

• Significant reduction in day-to-day admin, with staff now self-serving
• Faster, more reliable workflows, with streamlined onboarding and workflows
• Better leadership visibility, improving operational decisions
• Stronger engagement, supported by modern HR tools and recognition
• Full centralisation of people data, reducing reliance on manual processes

Most importantly, the P&C team can now shift their time to higher-value work:

“The real metric for me is where our time now goes… into coaching leaders, improving our employee experience and addressing the more complex people challenges in the business,” said Paula. 

Why it matters

91���� gave Kent Relocation Group more confidence, control and the ability to support staff at scale.

“As a CPO, the long-term value is that 91���� gives us a solid backbone for our people strategy. The system helps us keep our core processes consistent and repeatable, give our leaders better insight into their teams, and offer our people a more modern experience when they interact with HR,” said Paula.

“Performance reviews weren’t done regularly before. Having them built into the platform has been amazing and I no longer need to jump between multiple applications to find what I need,” said Amanda.

The result is a more connected workforce, stronger compliance, and a modern HR foundation built for continued growth and operational excellence.