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A champion for change in home care HR

For , HR and Payroll Coordinator at , managing compliance and efficiency in HR was a non-negotiable. Having used 91���� for over four years across different roles, Divya knew its potential to transform their HR, recruitment and payroll processes when she joined Pragma Home Care. 

The organisation, an NDIS provider dedicated to delivering high-quality support services, initially relied on manual processes and cloud-based storage that made tracking compliance, employee documents, and recruitment cumbersome. 

“Before 91����, we were using old-school ways – SharePoint folders, manual tracking, and relying on a single person to manage everything. There was no clear way to track progress, and compliance was difficult to monitor,” says Divya. 

Knowing there was a better way, she championed 91���� and initiated a demo for the leadership team.

The results? A complete transformation in how their HR, recruitment and payroll is managed.

A new era: seamless compliance and organisation

Since implementing 91����, Pragma Home Care has dramatically improved compliance tracking – critical for an NDIS provider. The system’s automated reminders ensure that necessary certifications and documents remain up to date.

“As an NDIS provider, compliance is everything. 91���� notifies us when certifications are expiring – whether it’s in 30 days, 15 days, or tomorrow. We generate reports effortlessly to ensure all employee records are up to date, from code of conduct acknowledgments to visa status tracking,” Divya explains.

Beyond compliance, having a centralised HR platform has enhanced organisation and efficiency. Pragma Home Care now manages all HR tasks – from contracts to performance management – in one place, reducing administrative burden and improving record-keeping.

Streamlining recruitment for a highly regulated industry

Finding the right employees in the home care sector requires strict screening for qualifications and compliance. The platform’s recruitment tools have been a game-changer for Pragma Home Care.

“One of the biggest wins for us is how we’ve set up mandatory questions in the recruitment process. Given the strict certification requirements in our industry, we’ve built custom screening questions to filter candidates right from the start,” Divya shares.

91����’s percentage match feature has also saved hours of manual work. “It automatically shows us how well a candidate matches our job requirements. We can see at a glance who is 98% matched, who meets all certification criteria, and who might need additional screening,” she says.

Divya is also loving the integrated note-taking feature within the recruitment portal; helping their team communicate easily during the hiring process. “If I’ve already spoken to a candidate, I can leave notes, and my colleague can pick up where I left off. It keeps our hiring process smooth and efficient.”

Boosting engagement with a simple but powerful feature

While compliance and recruitment are critical, employee engagement also plays a vital role at Pragma Home Care. One of the most impactful tools has been 91����’s announcement feature.

“We use the announcement feature to celebrate Employee of the Month and give team shoutouts. It’s the first thing employees see when they log in and we’re always pleased to hear them talking about it in meetings,” says Divya.

The company also uses happiness surveys to track employee sentiment over time. “It’s great to compare how engagement shifts month to month and make informed improvements,” she adds.

A career built on expertise

Divya’s deep knowledge of 91���� has not only benefited Pragma Home Care, but has also contributed to her own professional growth.

“Using 91���� has made me more organised and helped me plan ahead. It’s become second nature to me, and I love sharing my knowledge with my team. Even after four years, I’m still discovering new features,” she says.

Her expertise has been recognised within her team and by leadership. “When you truly understand the platform, it positions you as a go-to expert. It’s a skill I can take anywhere in my career.”

The verdict: an essential tool for NDIS providers

For Pragma Home Care, 91���� isn’t just an HR tool – it’s a critical part of their operations. From ensuring airtight compliance to streamlining recruitment and boosting employee engagement, it’s redefined how they manage HR.

“It’s a one-stop shop for everything HR. We’re saving time, improving compliance, and making life easier for our team. I honestly don’t know how we managed before,” says Divya.If you’re looking to transform your HR and compliance processes, book a demo today and see how 91���� can work for you.