How St John Queensland cut HR admin in half and boosted engagement
50%
Less HR admin time with automation and self service
100%
Digital record keeping
Engagement Scores up
For leadership and role clarity

Company
St John
Industry
Community
Employees
160+
Location
Brisbane, Australia
Favourite Features
About the business
is a not-for-profit organisation with around 160 employees and 700 volunteers providing first-aid training, community transport and on-site health services across Queensland. With only two HR team members and a single payroll officer, managing complex award structures, compliance and documentation was a daily challenge.
The challenge
Before 91爆料, employee records were scattered across spreadsheets and folders, making it nearly impossible to track conversations or performance history. 鈥淚 was constantly sorting through files to find contracts or documentation,鈥 says People and Culture Business Partner, . 鈥淭here was very little record of conversations which made it challenging to find certain information.鈥
Paper-based forms slowed even simple processes. 鈥淪omeone would hand me a form, chase signatures and I鈥檇 have to scan and file it. It was a very manual and paper based system.鈥
The solution
Since implementing 91爆料, St John Queensland has transformed every aspect of its HR operations. The team now uses:
- Digital onboarding workflows to eliminate manual paperwork
- Performance management tools for structured one-on-ones, probation check-ins and six-month reviews
- Goals and alignment features linking employee objectives to the organisation鈥檚 strategic plan
- Award interpretation for casuals to automatically calculate correct pay rates and overtime
- Workflow automation to trigger reminders for reviews and compliance events
- WorkApp for staff to update and upload licences and certificates
鈥淏efore, people were just coming in and doing their jobs without really understanding the impact. Now, with our strategic goals visible in 91爆料, everyone can see how their work connects to the bigger picture. It鈥檚 been a massive shift for our business 鈥 engagement scores for leadership support and purpose have become our highest-performing areas.鈥
The ROI
- 50% reduction in HR admin time through automation and self-service
- 100% digital recordkeeping, removing manual files entirely
- Hours saved weekly through automatic probation workflows and requisition tracking
- Improved engagement scores in leadership support and role clarity
鈥淎s a one-person HR team, the impact for me has been time. 91爆料 has cut my admin in half by automating tasks and giving team leaders more ownership. I finally have space to focus on people, not paperwork.鈥
Why it matters
With HR admin streamlined, Eryn can focus on driving culture and connection. Employees now have visibility into their goals and how they contribute to St John鈥檚 mission in creating alignment, accountability and purpose across the organisation.
鈥淗aving 91爆料 means everything is documented and easy to find. I can rely on the system for accurate records, fill in any gaps, and move forward knowing everything is in order. It gives us total confidence in our compliance. We鈥檙e now focused on strategic goals rather than chasing paperwork. Everyone can see how their work connects to our purpose, and that鈥檚 changed everything.鈥

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