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About the business

provides tailored in-home support services across Queensland, employing over 190 staff. With a rapidly growing casual workforce, the team manages continuous recruitment, onboarding and compliance checks to deliver quality care and ensure staff readiness.

The challenge

Before 91����, Your Home Care juggled multiple disconnected systems for onboarding, certification tracking and document management.

“We had an onboarding platform and a certification checking platform, then we were transferring everything into our rostering software – it was clunky,” said Recruitment and Systems Coordinator, , 

Managing compliance risk and ensuring certifications were current created operational stress and manual admin.

“We recognised that we needed something that allowed everything to be in one place.”

The solution

91���� provided a single, connected HR system that brought recruitment, onboarding and compliance into one workflow. Josie now manages the full employee lifecycle from uploading resumes to assigning managers to sending digital contracts, all through one platform.

“I love that I can upload a resume and have candidate details automatically populate.”

She uses 91����’s document templates to generate and send employment contracts instantly, replacing DocuSign and removing version control issues.

“Just being able to populate a template with a few fields and send out an electronic contract has been amazing.”

The certification management tool automatically sends reminder emails to staff when their qualifications are expiring, helping Josie and managers stay compliant.

“Today alone, I sent out at least 50 reminders on certifications just with a reminder email via the reports tool.”

And with employee self-service, team members can now view payslips, update personal details and access important documentation independently via the Work App –  a big step forward from the manual admin previously handled by HR.

“They love the payslip functionality. Before, they had to go into a separate system to access that information.”

The ROI

• 5+ disconnected systems consolidated into one
• Hours saved each week through automated onboarding and reminders
• Real-time visibility across compliance and employee documentation

“It’s given me more time to focus on things that just didn’t get done before, such as improving communication and internal processes.”

Why it matters

91���� has given Your Home Care a platform that grows with them, supporting rapid expansion and compliance confidence.

“91���� has allowed us to have a really fresh start. It’s given us something we can build on and customise to our needs.”

By creating operational flow and freeing up time for strategic work, 91���� has become a trusted partner in helping Your Home Care scale with confidence.