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Role Summary:

We are seeking a driven Senior Property Manager to lead the operational management, performance, compliance, and day-to-day delivery of our high-end 800+ unit Build-to-Rent (BTR) asset in Croydon, Greater London.

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The successful candidate will be responsible for the overall management of the property, including leadership of on-site teams, oversight of contractors and service partners, budget management, operational planning, health and safety compliance, and delivery of investor and company objectives. Acting as the senior operational lead for the asset, you will ensure the property operates efficiently, remains compliant with all statutory obligations, and continues to deliver an exceptional resident experience.

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In addition, you will play a key role in supporting the Senior Management Team through operational reporting, strategic planning, project delivery, and continuous improvement initiatives. Working closely with Operations, Leasing, Revenue Management, Facilities, and Finance teams, you will be accountable for driving operational performance, maximising asset value, and ensuring the successful delivery of business objectives.

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This role requires a commercially minded leader with strong people management skills, excellent stakeholder management capabilities, and a proven ability to lead large-scale residential operations. The position offers a clear progression pathway into a Regional Property Manager role, overseeing multiple assets across London and the wider portfolio as CompassRock continues to expand.

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Company Overview:Ìý

CompassRockÌýprovides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity,ÌýCompassRockÌýis in an exciting growth phase, activelyÌýacquiringÌýand developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. AsÌýCompassRockÌýcontinues to expand, there will be abundant opportunities for career advancement and professional development.Ìý

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Key Responsibilities:Ìý

Operational Management:Ìý

• Property Oversight:ÌýManage a high-end BTR property, ensuring it is a safe environment for residents, visitors and the staff team, smooth daily operations, conducting regular inspections toÌýmaintainÌýhigh standardsÌýand meeting residents’ needs.Ìý
• Team and Contractor Management:ÌýSupervise on-site property teams, manage external contractors, and coordinate routine and emergency repairs toÌýmaintainÌýhigh property standardsÌý
• Operations and Utilities:ÌýOversee the smooth functioning of utilities, services, andÌýcommon areasÌýacross the properties, and manage overall operational efficiencyÌý
• Strategic Planning and Reporting:ÌýLead market operations, implement business strategies, ensureÌýtimelyÌýproject delivery, document progress, and keep stakeholders informedÌý
• Operational Administration:ÌýEnsure adherence to company’s processes and handle general administrative and KPI responsibilitiesÌý

Leadership:Ìý

• Planning and Efficiency:ÌýLead strategic planning for the property, driveÌýhigh standards, and implement initiatives to improve property management efficiencyÌý
• Team Management and Development:ÌýAssist in recruiting, inducting, and developing teams in alignment with company values and policies; inspire team members to meet high service and operational standards; provide on-site leadership and conduct performance evaluationsÌý

Safety & Compliance:Ìý

• Safety Certification:ÌýWork closely with the Facilities Manager as well as the Head of Facilities and Health & Safety to ensure safety isÌýmaintainedÌýat all times in line with statutory regulations and best practiceÌý
• Reporting and Liaison:ÌýCompile compliance reports following property visits andÌýmaintainÌýroutine correspondence with the facilities manager, residents, third parties, and external valuersÌý
• Legal Awareness:ÌýStay current with property-related laws and ensure all properties meet local and national compliance standardsÌý

Strategy & Planning:Ìý

• Revenue and Cost Management:ÌýSeek opportunities to increase revenue for the property and implement cost-saving strategies for maintenance and utilitiesÌý
• Value Enhancement:ÌýDevelop long-term plans for enhancing property value and provide forward-thinking advisory on property investments and managementÌý
• Planning and Documentation:ÌýDrive planning strategy and manage site changes with councils and local authorities, including owning andÌýmaintainingÌýall relevant documentation and planning applicationsÌý

Customer Service:Ìý

• Resident Service:ÌýProvide best-in-class advisory and forward-thinking service to residents, ensuring high satisfaction levelsÌý
• Issue Resolution:ÌýResolve resident issues and handle complaints promptly and effectively, promoting resident satisfaction and retentionÌý
• Query Management:ÌýRespond to queries and complaintsÌýin a timely manner, takingÌýappropriate actionÌýto address and resolve service issuesÌý

Resident Relations & Community Building:Ìý

• Organise and oversee resident engagement initiatives and community eventsÌý
• Develop programs to foster a sense of community within the buildingÌý
• Resolve resident issues quickly and effectively to ensure a positive living experienceÌý

Financial Management:Ìý

• Budget and Financial Oversight:ÌýManagingÌýthe budget for the property and reserve funds for long-term maintenanceÌý
• Income and Expenditure Monitoring:ÌýWork collaboratively with the finance/accounts team toÌýmonitorÌýincome and expenditure, ensuring profitability and compliance with the budget, property taxes, and insurance requirementsÌý

Technology & Systems:Ìý

• System Oversight:ÌýOversee the use of property management software systems, such as Real PageÌý
• Data Management:ÌýEnsure data accuracy and security within digital property systemsÌý
• Staff Training:ÌýAssistÌýin training staff onÌýnew technologiesÌýand tools to enhance operational efficiencyÌý

ESG / Sustainability:Ìý

• AssistÌýthe company in achieving its sustainability goals by implementing ESG strategies and initiativesÌý

Targets and KPISÌý

• Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.Ìý

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Requirements:Ìý

Qualifications:Ìý

• Bachelor’s degree in real estate, business administration, or a related field (desired)Ìý
• Professional certifications (desired) such as:Ìýa) Member of the Royal Institution of Chartered Surveyors (MRICS); b) Member of The Property Institute (MTPI)Ìý

Experience:Ìý

• ProvenÌýtrack recordÌýin property management, ideally within the BTR or residential property sector, with a minimum of 5 years of experience, including at least 2-3 years in a senior or leadership role (essential)Ìý
• Resident relations: StrongÌýtrack recordÌýofÌýmaintainingÌýhigh resident satisfaction and resolving disputes efficiently (essential)Ìý
• Team management: Experience leading property management teams, contractors, or vendors (essential)Ìý

Skills:Ìý

• Leadership & People Management:ÌýProven ability to lead teams and manage external contractors (essential)Ìý
• Excellent organisational and time management skills:Ìýyou will need to manage your time and resources carefully to succeed (essential)Ìý
• Excellent communication skills:ÌýBoth written and verbal, for interacting with residents, staff, and stakeholders (essential)Ìý
• Strong problem-solving abilities:ÌýAble to resolve resident disputes, maintenance issues, and other operational challenges (essential)Ìý
• Knowledge of property law and compliance:ÌýFamiliarity with local building regulations, health and safety laws, and property licensing (essential)Ìý
• TechnologyÌýproficiency:ÌýFamiliar with property management software (e.g., Real Page, Vantify, CRMs) and general office tools (Excel, Word, etc.). (desired)Ìý
• Financial acumen:ÌýUnderstanding of financial statements, cash flow management, and budgeting (essential)Ìý

Personal Qualities:Ìý

• Attention to detail:ÌýEnsuring properties meetÌýhigh standardsÌýfor safety, compliance, and presentation (essential)Ìý
• Proactive and initiative-driven:ÌýAble to foresee potential issues and address them before they escalate (desired)Ìý
• Flexibility:ÌýAbility to adapt to changing circumstances, particularly in a fast-paced property environment (desired)Ìý
• Positive, ‘can-do’ attitude:ÌýCritical in managing teams and delivering top service to residents (essential)Ìý

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Remuneration / Bonuses / BenefitsÌý

• Base salary:Ìý£70°ì+Ìý
• Bonus:ÌýDiscretionary Bonus SchemeÌý
• Benefits:Ìý25 days annual leave (excl. Bank Holiday); Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay

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Working Hours:ÌýYou will work on a rota which covers Monday – Saturday with some evening attendanceÌýrequired.ÌýÌý

Job Type:ÌýFull-time, 40 hours per weekÌý

Location:ÌýThis position isÌýrequiredÌýto work on site, in East Croydon, Greater London.Ìý

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Equal Opportunities StatementÌý

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, andÌýequitableÌýworkplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.Ìý