Job Description – Hospitality and Events SupervisorÌý
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About DUSA
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Dundee University Students’ Association (DUSA) is an independent charity representing over 13,000 students at the University of Dundee. Every student is automatically a member, and everything we do is shaped by their voice. Ìý
We’re here to help students thrive – academically, socially, and personally. From societies and volunteering to events, retail and hospitality, DUSA creates welcoming spaces where students can connect, belong, and make the most of university life. Ìý
We are also the independent voice of students. Through elected officers and representatives, we ensure students influence decisions that affect their education and experience. Our Advice & Support team provides free, confidential advice to students across a wide range of issues. Ìý
Based at the heart of campus in Dundee – a friendly, creative, and affordable city – DUSA operates seven days a week, delivering services, opportunities and support that put students first. Ìý
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The Hospitality and Events Department operates a variety of venues within DUSA, with the aim to provide the students with the finest quality, best value products and services, served in a stimulating and well-maintained environment. The role of Hospitality and Events Supervisor involves staff management and training, ownership over their venue and its stock, with a dynamic and flexible approach to their role to deliver high standards of service for the customer experience.ÌýÌý
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About the Hospitality and Events Team
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The Hospitality and Events Team provides a wide range of opportunities – from the set-up and delivery of an event, to welcoming the customers and promoting our events, to looking after customer safety and working within the food and beverage areas of our operations, to taking on projects to increase student engagement and enhance student experience.ÌýÌý
You will be joining a versatile team that looks after the customer journey from beginning to end, and that puts student experience at its core, with roles working across the organisation.ÌýÌý
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We believe in supporting our staff members to learn and develop with us. We do this by holding regular performance and development reviews and showing a clear path of progression.Ìý
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The Role
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- To act as a representative of the Hospitality Management Team by taking ownership of your venue, contributing to its success, and helping develop it.Ìý
- Problem Solving, decision making and effective planningÌýÌý
- To operate in a fast-paced environment, overseeing different areas whilst maintaining quality and attention to detail.ÌýÌý
- To take responsibility of daily financial goals from an operational capacity, i.e. stock management, staff management and target performanceÌý
- To communicate instructions and delegate tasks to team members, training and developing staff on shift, seeking guidance from the Duty Manager if more in-depth training is required.ÌýÌý
- Managing general Health & Safety of the venue, reporting incidents/near misses, following DUSA documentation procedure including daily/weekly paperworkÌý
- To prepare and serve food & drinks in line with House Rules, ensuring licensing compliance is adhered to.ÌýÌý
- ÌýTo assist staff from other departments if required and any other duties that may reasonably be expected by the Duty Manager.ÌýÌý
- To provide a consistently welcoming and friendly service within all areas of work at DUSA for customers.Ìý
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The Person
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As a Hospitality and Events Supervisor, we will be looking for you to have a friendly positive attitude, be able to take initiative and maintain a strong work ethic throughout busy shifts.ÌýÌý
As the needs of the organisation are so diverse, we require our staff to be dynamic and approachable in various situations.ÌýÌý
As a supervisor strong communication and the ability to motivate is key to ensure the smooth operating of a venue and its team.ÌýÌý
Leadership qualities, including accountability and the ability to operate autonomously, are vital as you would be responsible for your team and the venue, with support from management.ÌýÌý
Finally, we require our staff to be flexible regarding working hours as we operate throughout the year in many different spaces and times.Ìý
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Qualifications/Knowledge/Experience
- Previous Bar, Coffee and Barista experience desirable but not essentialÌý
- Customer service training or experience desirableÌý
- Leadership experience beneficialÌý
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Hours of Work
ÌýVariable hours basis – Rota basis –no more than 20 hours per week for student applicants only, to avoid compromising academic commitments, unless an exemption is granted.ÌýÌý
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There will be a requirement to work weekends and evenings.ÌýÌý
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Pay
ÌýThis is an hourly paid role with no guaranteed hours, and you will be paid:ÌýÌý
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- £12.71 per hour for all normal shifts.ÌýÌý
- £12.95 for all Hospitality Supervisor shifts.ÌýÌý
ÌýNo additional payments or allowances and no contractual entitlement to overtime.Ìý
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Holiday Pay
12.07% holiday pay (accrued on all hours worked), paid monthly.ÌýÌý
Key Dates for your diary:ÌýÌý
Ad live on website:Ìý11thÌýAugust– 21st August 2026Ìý
Interviews from: 24thÌýAugust – 28thÌýAugust 2026Ìý
Onboarding: 29th August – 10th September 2026
Start date: 11th September 2026
