Job Description –ÌýBonar Hall Venue Operations ManagerÌý
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About DUSAÌý
Dundee University Students’ Association (DUSA) is a charity with over 18,000 members. Our vision is of a kinder,ÌýgreenerÌýand more diverse global student community creating a lasting impact for generations to come.Ìý
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We are the most successful Students’ Association in Scotland and one of the top five within the UK. We create welcoming,ÌýsafeÌýand valued physical and virtual spaces for students to come together and socialise. We encourage students to learn, volunteer, work and join clubs and societies. They can also access advice,ÌýguidanceÌýand support from our team.ÌýÌý
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The city of Dundee is prospering, currently undergoing £1billion regeneration. We aim to mirror that progress and fulfil our ambitious plans to become a kinder, greener andÌýbetter connectedÌýplace for all students at the University of Dundee.ÌýÌý
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The University of Dundee is one of the UK’s leading universities – internationally recognised for science,ÌýmedicineÌýand engineering, amongst many other disciplines. ConvenientlyÌýlocatedÌýon the banks of the River Tay, the city campusÌýis located inÌýthe heart of Dundee, a friendly and affordable city with a rich heritage in design and technology.ÌýÌý
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We currently employ around 200 staff across our organisation andÌýoperateÌýfacilities, hospitality,ÌýentertainmentÌýand support services 7 days a week.Ìý
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About Bonar HallÌý
Built in 1977, Bonar Hall is a mid-sized event venue on the edge of Dundee City Centre in the Cultural Quarter. Managed by DUSA since 2019, the venue is currently being revitalised to deliver a broad and dynamic programme of student, corporate, and external events.Ìý
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PurposeÌý
The purpose of the Bonar Hall Venue Operations Manager role is to grow and develop the venue, working closely with our External Events Officer to build revenue and extend the programming to maximise the space to its full potential.Ìý
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The right candidate will work closely with our F&B ManagerÌýand Senior ManagementÌýon both long-term vision/strategic planning and increasing footfall and revenue of the current facilities. The postholder will use their commercial acumen toÌýidentifyÌýopportunities, improve efficiency & enhance the customer experience while keeping DUSA’s values as a charity central to their decision making.Ìý
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The RoleÌý
Venue ManagementÌý
- ManagingÌýeventÌýoperations, optimising efficiency to help meet key budgetary controlsÌý
- Managing staffing profiles to guarantee the smooth running of operationsÌý
- Ensure the venueÌýmaintainsÌýexcellent standards of service, quality & cleanlinessÌý
- Management of stock processes & systems,ÌýlogisticsÌý& planningÌý
- Working closely with our External Events Officer to develop pricing structure and manage bookingsÌý
- Oversee eventÌýlogisticsÌýincluding room set-up, AV/technicalÌýrequirementsÌýand coordination with external suppliersÌý
Team Leadership & ManagementÌý
- Managing relationships with key stakeholders both internal & externalÌý
- Collaborating with other members of the operations team to maximise company resourceÌý
- Lead from the front pushing training & development in all areasÌý
- Conduct regular performance evaluation – offer constructive feedback, andÌýidentifyÌýdevelopment opportunities for direct reports with clear tangible KPIsÌý
- Foster a positive work culture focused on collaboration & solution focused thinkingÌý
Growth & DevelopmentÌý
- Tracking trends & identifying growth opportunities within the venue and capitalising on local and national eventsÌý
- Design of venue budgets collaborating with other stakeholders to set targets and goalsÌý
- IdentifyingÌýwastage of company resource and implementing systems and processes to minimise waste of resourcesÌý
- Outreach to external business partners and clients to increase revenue for the venueÌý
- Develop and manage a corporate and external hire programme, including venue viewings,ÌýcontractsÌýand post-event reconciliationÌý
ComplianceÌý
- Fostering a culture where health & safety is considered a vital part of operationsÌý
- Ensuring financial reporting is tracked and demonstrable to internal & external stakeholdersÌý
- Adhere to & uphold company policies, procedures & processesÌýregardingÌýemployment lawÌý
Customer ServiceÌý
- MaintainingÌýhigh levelsÌýof customer satisfaction by delivering exceptional serviceÌý
- Address customer complaints promptly & effectivelyÌý
- Monitor customer feedback and react proactively to make improvements where neededÌý
- Promote a customer centric culture amongst staffÌý
Marketing & PromotionÌý
- Develop and implement marketing strategies to promote Bonar HallÌý
- Manage social media platforms to create a connection with customer basesÌý
- Work collaboratively with the Marketing & Events TeamsÌýto create increased revenue and connection with key customer baseÌý
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The PersonÌý
- Commercially mindedÌý
- Strong communicationÌýskillsÌý
- Ability to develop and grow a teamÌý
- Efficient & productiveÌý
- Solution focused with strong critical thinkingÌý
- Experience with multiple different service stylesÌý
- Strong administrative skillsÌý
- Experience inÌýlogisticsÌýand planning & delivery of eventsÌý
- Willingness to learnÌý
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Qualifications / Knowledge / ExperienceÌý
- Good IT skills and familiar with EPOS systemsÌý
- PLH desirableÌý
- Minimum 2 years hospitality management experienceÌý
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Hours of WorkÌý
The post is full-time, 40 hours per week with the hours worked each week varied in line with organisational requirements.Ìý
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SalaryÌý
The role is remunerated at £29,744.00 per annum and is a GradeÌý5Ìýrole. NoÌýadditionalÌýpayments or allowances and no contractual entitlement to overtime.Ìý
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DUSA operates a TOIL policy, and anyÌýadditionalÌýhours would be managed under this policy.Ìý
