Job Description –ÌýLiar Bar Venue Operations ManagerÌý
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About DUSAÌý
Dundee University Students’ Association (DUSA) is a charity with over 18,000 members. Our vision is of a kinder,ÌýgreenerÌýand more diverse global student community creating a lasting impact for generations to come.Ìý
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We are the most successful Students’ Association in Scotland and one of the top five within the UK. We create welcoming,ÌýsafeÌýand valued physical and virtual spaces for students to come together and socialise. We encourage students to learn, volunteer, work and join clubs and societies. They can also access advice,ÌýguidanceÌýand support from our team.ÌýÌý
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The city of Dundee is prospering, currently undergoing £1billion regeneration. We aim to mirror that progress and fulfil our ambitious plans to become a kinder, greener andÌýbetter connectedÌýplace for all students at the University of Dundee.ÌýÌý
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The University of Dundee is one of the UK’s leading universities – internationally recognised for science,ÌýmedicineÌýand engineering, amongst many other disciplines. ConvenientlyÌýlocatedÌýon the banks of the River Tay, the city campusÌýis located inÌýthe heart of Dundee, a friendly and affordable city with a rich heritage in design and technology.ÌýÌý
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We currently employ around 200 staff across our organisation andÌýoperateÌýfacilities, hospitality,ÌýentertainmentÌýand support services 7 days a week.Ìý
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About LiarÌý
The Liar is DUSA’s studentÌýcafé-bar, sitting at the heart of the Students’ Association and serving as the main hub forÌýearlyÌýevening entertainment,Ìýquiet coffees,Ìýand sit-down foodÌýthroughout the academic year.ÌýIt’sÌýa fast-paced, high-volume venue with a loyal student customer base, and is currently the focus of an operational reset to sharpen standards and grow trade.Ìý
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PurposeÌý
The purpose of the Liar Bar Venue Operations Manager role is to grow and develop the venue, working closely with our F&B Manager to build revenue in the existing strong areas, and to build up the night-time programming,Ìýexternal events offer, and food offering.ÌýÌý
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The right candidate will work closely with senior management on both long-term vision/strategic planning and increasing footfall and revenue of the current facilities. The postholder will use their commercial acumen toÌýidentifyÌýopportunities, improve efficiency & enhance the customer experience while keeping DUSA’s values as a charity central to their decision making.Ìý
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The RoleÌý
Venue ManagementÌý
- Managing day to day operations, optimising efficiency to help meet key budgetary controlsÌý
- Managing staffing profiles to guarantee the smooth running of operationsÌý
- Ensure the venueÌýmaintainsÌýexcellent standards of service, quality & cleanlinessÌý
- Management of stock processes & systems,ÌýlogisticsÌý& planningÌý
- Working closely with our External Events Officer to develop pricing structure and manage bookingsÌý
Team Leadership & ManagementÌý
- Managing relationships with stakeholders both internal & externalÌý
- Collaborating with other members of the operations team to maximise company resourceÌý
- Lead from the front pushing training & development in all areasÌý
- Conduct regular performance evaluation – offer constructive feedback, andÌýidentifyÌýdevelopment opportunities for direct reports with clear tangible KPIsÌý
- Foster a positive work culture focused on collaboration & solution focused thinkingÌý
Growth & DevelopmentÌý
- Tracking trends & identifying growth opportunities within the venue and capitalising on local and national eventsÌý
- Design of venue budgets collaborating with other stakeholders to set targets and goalsÌý
- IdentifyingÌýwastage of resource and implementing systems and processes to minimise wasteÌý
- Outreach toÌýstudent societies, sports teams,Ìýexternal businessÌýpartnersÌýand clients to increase revenue for the venueÌý
- Own the drinks andÌýfoodÌýoffer, keeping pricing and promotions competitive with the local marketÌý
ComplianceÌý
- Fostering a culture where health & safety is considered a vital part of operationsÌý
- Ensuring financial reporting is tracked and demonstrable to internal & external stakeholdersÌý
- Adhere to & uphold company policies, procedures & processesÌýregardingÌýemployment lawÌý
- Maintain a thorough working knowledge of licensing law and ensure all statutory requirements for the sale of alcohol areÌýmet at all timesÌý
Customer ServiceÌý
- MaintainingÌýhigh levelsÌýof customer satisfaction by delivering exceptional serviceÌý
- Address customer complaints promptly & effectivelyÌý
- Monitor customer feedback and react proactively to make improvements where neededÌý
- Promote a customer centric culture amongst staffÌý
Marketing & PromotionÌý
- Develop and implement marketing strategies to promote Liar BarÌý
- Manage social media platforms to create a connection with customer basesÌý
- Work collaboratively with the Marketing & Events TeamsÌýto create increased revenue and connection with key customer baseÌý
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The PersonÌý
- Commercially mindedÌý
- Strong communicationÌýskillsÌý
- Ability to develop and grow a teamÌý
- Efficient & productiveÌý
- Solution focused with strong critical thinkingÌý
- Experience with multiple different service stylesÌý
- Strong administrative skillsÌý
- Experience inÌýlogisticsÌýand planning & delivery of eventsÌý
- Willingness to learnÌý
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Qualifications / Knowledge / ExperienceÌý
- Good IT skills and familiar with EPOS systemsÌý
- PLH desirableÌý
- Strong coffee knowledgeÌý
- Hospitality management experienceÌý
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Hours of WorkÌý
The post is full-time, 40 hours per week with the hours worked each week varied in line with organisational requirements.Ìý
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SalaryÌý
The role is remunerated at £29,744.00 per annum and is a GradeÌý5Ìýrole. NoÌýadditionalÌýpayments or allowances and no contractual entitlement to overtime.Ìý
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DUSA operates a TOIL policy, and anyÌýadditionalÌýhours would be managed under this policy.Ìý
