The Role 😊
The Castle is recruiting internally for an Instructing Team Lead.
The InstructingTeam Leadis responsible forthe day-to-day people management, support,coordinationand operational consistency of the Instructor Team, ensuring that instructors are confident, well-supported and working in line with The Castle’s standards,proceduresand values.
This role includes responsibility for overseeing CCC functionality, coordinating day-to-day instructor cover, supporting last-minute staff changes, and ensuring courses can run safely and effectively. As an Instructing Team Lead, you will also deliver courses and maybe requiredto step in to deliver sessions in emergency situations where cover cannotreasonably bearranged.
A key part of the role is writing,reviewingand implementing clear procedures and guidance for the Instructor Team, making sure these are understood,followedand embedded in everyday practice.
You will be supportingthe Instructing & Courses Manager by taking responsibility for the day-to-day management and coordination of the Instructor Team. This allows the Instructing & Courses Manager to focus on the strategic development of the department, including course development, product development, business planning, safeguardingoversightand wider departmental oversight.
This is a Team Lead role with a balance of people management, course delivery, operationalcoordinationand procedural work. It requires flexibility, including weekend working, as the balance between office-based duties and teaching hours may vary depending on business need, staffing levels, coursedemandand departmental priorities.
Inclusivity Statement🩷
The Castle values inclusivity and encourages you to bring your whole self to work. We understand the importance of work-life balance and will do all that we can to support a healthy one. As a growing business,we’rehere to encourage you to develop and pursue your professional and personal aspirations.It’stalent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disabilitystatusor caring responsibilities. Please let us know if you need accommodations during the application process.
We’relooking for an enthusiastic team member to join us 37.5 hours a week(evening and weekend workrequired).
This is a full-time permanent role with a starting salary of £35,000 – 37,500 (FTE)(depending on experience).
Main duties & responsibilities✨
People Management and TeamSupport
- Provide day-to-day line management,guidanceand support to the Instructor Team.
- Act as the first point of contact for instructors in relation to day-to-day queries, expectations,standardsand ways of working.
- Support instructors to understand their role,responsibilitiesand expected behaviours.
- Hold regular check-ins and one-to-ones with instructors, ensuring any concerns, support needs or development areas areidentifiedearly.
- Support the onboarding and induction of new instructors, ensuring they understand The Castle’s expectations,proceduresand standards.
- Identifytraining needs within the Instructor Team and work with the Instructor Manager to agreeappropriate supportor development.
- Encourage a positive,respectfuland professional team culture.
- Support team communication, including updates, briefings,meetingsand follow-up actions.
- Liaise with HR where informal support, conduct, performance,attendanceor wellbeing concerns arise.
- Support informal performance management whereappropriate, ensuring concerns are addressed fairly, consistently and in line with company procedures.
- Escalate more serious or formal matters to the Instructor Manager and/or HR asrequired.
Procedures,Standardand Implementation
- Write, review and update procedures, guidancedocumentsand standard operating procedures relevant to the Instructor Team.
- Responsible for the rota creation and updating of the relevant systems.
- Ensure procedures are clear, practical,accessibleand aligned with The Castle’s operational requirements.
- Support the implementation of new or updated procedures, ensuring instructors understand what is changing and what is expected of them.
- Monitor whether procedures are being followed consistently in practice.
- Identifygaps,inconsistenciesor areas of confusion in current procedures and propose improvements.
- Work with the Instructor Manager to ensure procedures support safe,consistentand high-quality course delivery.
- Maintainaccurateand up-to-date instructor reference materials,checklistsand team guidance.
- Support instructors to apply procedures consistently across different courses,sessionsand customer groups.
- Gather feedback from instructors on how procedures are working in practice and suggest improvements where needed.
Day-to-Day
- Support the smooth day-to-day running of instructor-led activities.
- Ensure instructors are prepared, briefed and clear on expectations for their sessions.
- Monitor day-to-day standards of delivery, customer interaction,professionalismand safety awareness.
- Support consistency across the Instructor Team in how courses, sessions and activities are delivered.
- Coordinate day-to-day instructor cover, including responding to short-notice absence or staffing gaps.
- Work with the Bookings Team and Duty Managers to resolve immediate delivery issues where possible.
- Deliver courses as part of the role andmaintainpractical involvement in instructing activity.
- Step in to deliver courses in emergency situations whererequired,appropriateand within competence.
- Identifyand address minor operational issues as they arise.
- Escalate wider operational, safety,staffingor course-related concerns to the Instructing & Courses Manager.
- Support effective communication between the Instructor Team, Bookings Team, HeadCoachand other relevant departments.
- Help ensure that operational changes are clearly communicated and embedded within the Instructor Team.
CCC Functionality, Cover and Course Delivery
- Oversee CCC functionality from an Instructor Team perspective, ensuring instructor-related systems,processesand communication support effective course delivery.
- Support the CCC enrolment process by managing applications, responding to enquiries, and sending relevant course communications.
- Monitor day-to-day instructor staffing andidentifygaps, risks or issues that may affect course delivery.
- Coordinate last-minute instructor cover where absence, sickness or operational changes create gaps in delivery.
- Liaise with the Bookings Team, Duty Managers and Instructing & Courses Manager where cover issues may affect customers,coursesor operational delivery.
- Step in to deliver courses in emergency situations where cover cannotreasonably bearranged and where it is safe andappropriate todo so.
- Deliver courses as part of the role,maintainingcurrent practical understanding of course delivery, customerexperienceand instructor requirements.
- Support the smooth running of courses by ensuring instructors are briefed, prepared and clear on expectations.
- Ensure course delivery issues are communicated promptly and followed up appropriately.
- Identifyrecurring cover, scheduling or delivery issues and raise these with the Instructing & Courses Manager.
- Support practical improvements to course delivery based on instructor feedback, customerfeedbackand operational experience.
Training, Development andQuality
- Support the ongoing development of instructors through feedback,coachingand practical guidance.
- Observe instructor practice whereappropriateand provide constructive feedback.
- Help instructors build confidence,consistencyand professionalism in their role.
- Support the use of agreed training materials,checklistsand guidance documents.
- Work with the Instructor Manager toidentifyopportunities to improve training, coursedeliveryand customer experience.
- Support the Instructor Manager with the rollout of new courses,productsor ways of working, particularly where theserequireinstructor training or procedural change.
- Encourage reflective practice and continuous improvement across the team.
Working Pattern and Balance of Duties
The role requires flexibility between office-based duties and teaching hours. The balance will vary depending on business need, course demand, staffing levels,projectsand departmental priorities.
At times, the role may require a greater focus on office-based duties, including people management, procedure writing, implementation work, staff communication, meetings,administrationand coordination.At other times, the role may require a greater focus on teaching, practical course delivery, staff cover and operational support.
As an Instructing Team Lead, youwill be expected to work weekends as part of the role, in line with the needs of the Instructor Team and course delivery.The balance of office-based duties and teaching hours should be reviewed regularly with the Instructing & Courses Manager to ensure the roleremainsmanageable,effectiveand aligned with departmental priorities.
As anInstructor TeamLead,you willberesponsible forthe day-to-day people management and procedural consistency of the Instructor Team.The Instructor Managerremainsresponsible for the wider strategic management of the department, including departmental direction, course and product development, business planning, budgetary oversight and management of the Instructor TeamLead andBookings Department.
As anInstructor TeamLead,you will beexpected to escalate formal employee relations matters, significant operational risks, safeguarding concerns, strategic decisions and wider departmental issues to the Instructor Manager and/or HR asappropriate.
Sustainability
You will carry out your dutiesin accordance withthe Castle Sustainability Policy, promoting sustainable practices to customers, and ensuring that we use our resources efficiently and with awareness of the impact of energy usage.
How to apply✍️
Pleasesubmita CV and Cover Letter outlining why you are interested in this role, and how you believe your skills and experience make you a good fit.
Deadline: 24th August at midnight.
If you have any questions or accessibility requirements, please contactHR@caslte-climbing.co.uk.
