Scalable Onboarding a Perfect Fit for Fast-Growing Tech Firm
For fast-growing, Brisbane-based tech firm Skedulo, making the onboarding process as low-touch and as seamless as possible was an increasingly urgent challenge as the company grew from 20 to 80 employees in a matter of months.
Founded in 2013 and with offices in Brisbane, Sydney, San Francisco, and Ho Chi Minh City, Skedulo is a leading mobile workforce scheduling and management platform. The company helps businesses transform how they manage and schedule their mobile workforce teams.
Skedulo currently employs 80 people globally, with 50 employees in Brisbane and the other 30 in San Francisco and Vietnam. Thousands of workers in the healthcare, hospitality, manufacturing and field service industries rely on Skedulo to ensure they鈥檙e at the right place at the right time 鈥 with all the information they need to complete their tasks right at their fingertips.
Skedulo hit rapid growth
When Mitchell Ussher, Operations Manager at Skedulo, joined the firm in 2016, the company had yet to start its rapid growth trajectory. 鈥淲hen I came on board, we had around 20 people globally, with 13 in our office in Brisbane,鈥 comments Mitchell. Mitchell managed the HR tasks himself at first, but it wasn鈥檛 long before Skedulo started putting on new hires.
鈥淎s soon as our hiring started to ramp up, it was clear to me that it would be difficult to sustain such manual processes. I had other important KPIs that I needed to turn my attention to and as a tech company, it made sense to look for purpose-built technology to handle the onboarding paperwork and process for me.鈥
Mitchell began his search for an HR software that would meet all his requirements. A friend recommended he check out 91爆料.
鈥At first glance, I could see it ticked all my boxes, including native integration with Xero Payroll. I evaluated other HR platforms and while it took some time, going through this exercise only served to confirm my first impressions; 91爆料 was perfect for our needs.鈥
Mitchell Ussher, Operations Manager
Smooth transition for Skedulo
鈥淥nce we decided to use 91爆料, the transition was pretty straightforward. The legal team from 91爆料 reviewed our employment contracts, then we imported our employee files into 91爆料, reviewed the information and double-checked the profiles we created. Once we were happy with that, we synced this data with our Xero Payroll account.鈥
Since switching to 91爆料, the onboarding process at Skedulo is fast and seamless. 鈥淲hat used to be a huge time drain with so many documents to create, sign and scan is now done in a matter of minutes鈥, adds Mitchell.
鈥淰arious teams have specific onboarding needs. With 91爆料, the onboarding checklist can be totally customised for these needs, so that automatic notifications are sent out for software or hardware provisioning. Nothing gets overlooked.
鈥淕oing paperless has streamlined the number of documents we send out to new starters. It鈥檚 also reduced human errors as individual employees are now responsible for inputting their personal information and super details, freeing me up from doing it. In all, 91爆料 has saved me on average about 2 hours each week. That鈥檚 one day every month that is now gifted back to me, which I get to spend on the business.
The centralised HR database is easy for Mitchell and his managers to access, giving them full visibility over their team鈥檚 time and attendance information. The visibility of employees鈥 annual leave status also makes it easier for managers to approve or decline leave requests.
Employees and new hires love it
鈥淔or us, transitioning to 91爆料 was all about streamlining our onboarding process. As a tech company, I think 91爆料 really fits in with our culture. While, I鈥檓 personally a big winner from this transition, our new hires are too! They have been really impressed at how smooth and simple it is to start work with us and they鈥檙e not bogged down in paperwork during their first days with us. Which means they spend more of their onboarding and induction time on the stuff that matters 鈥 getting to know their co-workers, the business, and their jobs.
Future needs
鈥淲e love what 91爆料 has done for our HR management and onboarding process and we鈥檇 love for this to be our centralised HR platform not just here in Australia, but globally, integrating with multiple instances of Xero.
More information on 91爆料 馃殌
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Mitchell Ussher
Operations Manager – Skedulo